1/ Definition of Re-importing: Re-importing is the act of the Company taking back goods sold at retail to a customer and Paying money or exchanging them for other goods of equivalent value or with a value difference for that customer.
  1. Time for Return & Exchange of goods:
Customers have the right to EXCHANGE for another Product or RETURN the Product and get a refund according to the following Time frame:
  1. Conditions for Return & Exchange:
  1. The Product when taken back must be accompanied by all supporting documents (purchase documents, VAT invoice if any).
  2. The box, instruction manual, installation disc, packaging shell, etc., must remain fully intact with the Product.
  3. The Warranty card (if any) and accompanying accessories must remain fully intact.
  4. Valuable promotional gifts (if any).
  5. The Product must still have the original seal tape of the Company or the manufacturer.
  6. The Product taken back must not have cosmetic Errors (scratches, breakage, dents, yellowing,…)
  7. In case the Product has been issued a financial invoice by the Company, the customer who wants to return the goods must return the financial invoice or carry out procedures to cancel this invoice in accordance with the provisions of law.
  8. In case of lacking the above Conditions: The Company reserves the right to refuse to Return & Exchange the goods.
  9. Unacceptable cases:
  • The customer wants to change the category or model but does not notify in advance.
  • Product Error/Damage caused by the customer operating incorrectly according to the instructions.
  • The customer fails to comply with the regulations according to the Requirements to enjoy the Warranty policy (for example, failing to send the Warranty card to the right designated place within the prescribed Time).
  • The customer causes impact on the external condition of the Product such as torn packaging, scratches, abrasions, breakage,…
  • Cosmetic Errors of the Product (scratches, dents, yellowing, breakage…) after the customer has inspected and accepted the handover.
PROCESS & PROCEDURES FOR Return & Exchange OF GOODS:
  • The customer Contacts the Company’s Warranty Department directly.
  • After receiving the Certificate confirming that the condition of the goods meets the Conditions for Return & Exchange as stated in Section 3 of this policy, the Return & Exchange of goods will be performed in accordance with the Company’s regulations.
  • The processing time for return or exchange procedures is within 24 hours from the time the Company receives full information and required documents from the customer.