During the Time of use, if any malfunction or Error caused by the user occurs, the customer can contact the Brand’s Warranty Center directly for assistance. I/ Cases eligible for free Warranty: Product Warranty means: fixing Errors, Damages, or technical issues that occur due to the manufacturer’s Error. – The Product is eligible for a free Warranty if the Product is still within the Warranty period calculated from the delivery date. – The Warranty period is specified on the Warranty Card and according to the regulations of each manufacturer for all technical incidents. – The Product must have a Warranty Card and Warranty Stamp of the manufacturer. – The Product Warranty will comply with the Warranty regulations of each manufacturer for technical incidents. Product Warranty Policy (applicable to end-user customers): With those Products provided by the Company that are verified to have an Error from the Manufacturer, the Company applies the New Exchange – Replacement policy as follows: – Exchange for a 100% Brand New Product for All Products within the first 30 days after purchase. – Within 06 months after purchase: Immediate exchange for another Product as a replacement. – Within 06-12 months after purchase: Return the Warranty within a maximum of 40 working hours. The Company will lend equipment during the waiting Time. – From 12 months after purchase: Return the Warranty within a maximum of 72 working hours. The Company will lend equipment during the waiting Time. Register for home Warranty service: – When there is any malfunction regarding the machinery, within 24 hours from receiving the notification, the Company will be present to fix the incident. In case it is outside of working hours, the Company’s staff will fix it right at the beginning of the next working session. – All equipment will be fixed right on the spot. In case it cannot be repaired, the Company will immediately lend another piece of equipment for you to use temporarily. II/ The following cases will not be covered by the Warranty (chargeable repair): – For Products whose origin of purchase at the Company cannot be identified, the Company reserves the right to refuse Warranty. – The Product has exceeded the period specified on the Warranty Card or the Warranty Card is lost. – The Warranty Card or Warranty Stamp is torn, the Warranty Stamp is no longer present, the Warranty Stamp is overwritten or modified. – The Warranty Card does not clearly state the Serial number and the date of purchase. – The Serial number on the machine and the Warranty Card do not match or cannot be identified for any reason. – The Product is damaged due to mechanical impacts such as dropping, breaking, colliding, scratching, denting, moisture, rusting, water leakage, or caused by fire or natural disasters. – The Product shows signs of damage caused by rodents or insects entering. – The Product is damaged due to using it contrary to the instruction manual or using the wrong specified voltage. – Accompanying accessories such as: Remote control, remote battery, CMOS battery, power cord, signal cable, rectifier, indicator light, fan on the device, or devices burned or exploded due to a damaged fan. – Data, documents, texts, and software provided for free, stored along with the Product (including during the time sent for Warranty). – Arbitrarily dismantling or repairing by individuals or technicians who are not authorized by the Company. III/ Preferential policy: For components that are out of the Warranty Time or do not meet the Warranty Conditions, the Company will create conditions to support to the maximum extent. Retail customers when coming to submit goods for Warranty at the Company’s Warranty department can receive the goods: At the place of use OR At the place of submission. The staff of the Company’s Warranty department will be responsible for returning the Warranty goods (after processing) at the place where the customer uses them or the place where the customer registered (within a 20 km radius from the Warranty department). For cases further than the above distance, goods will only be returned at the place of submission. At the Company’s Warranty department: the process of receiving and returning goods still follows the old regulations. IV/ Contact, inquiries, and complaints about Warranty issues: If you are not satisfied or have any questions or complaints about Warranty issues, please Contact: